• Frequently Asked Questions (FAQ)  

     

    Welcome to Plainview-Old Bethpage CSD Teams Phone System FAQ web page. We are here to support you with all your communication needs using the latest in phone technology. Within, please find a collection of commonly asked questions regarding our new Microsoft Teams phone system.

     

    The Microsoft Teams phone system provides enhanced usability, accessibility, and flexibility compared to our old phone system. The Teams phone system has all the functionality you expect from a traditional desk phone, including hold and transfer, call forwarding, voicemail, and blocking unwanted callers. There will be no change to phone numbers or extensions as part of this transition.

    Resources:

     

     

    Frequently Asked Questions:

    • How Do You Set Up Voicemail
      (voicemail will also be delivered to your email)
      1. On the phone, touch the initials located towards the top right corner of the phone.
      2. Touch Settings.
      3. Touch Calling.
      4. In the voicemail setting area, touch on "Change voicemail greetings."
      5. Follow the prompts to select the option to record your personal greeting (Option 2).

    • How Do You Access Voicemail
      (voicemail will also be delivered to your email)  
      1. To access the Voicemail screen, tap the Voicemail icon from your home screen.
      2. Your stored voicemails will display on the left side of the screen.
      3. Tap the voicemail from the list to play the voicemail.
      4. Tap the Play Icon to begin playing the voicemail.
      5. Select any displayed option to Mute, Call, Profile, or trash your voicemail.

    • How Do You Transfer A Call
      (During the transfer, the caller may hear a brief moment of silence prior to the person you transfer the call to picking up)
      1. A call comes in and you want to transfer it to your colleague.
      2. On the screen, select the ellipses “….”.
      3. Select “Transfer."
      4. Select “Transfer now."
      5. On the screen you will be prompted to search for people:
        -Type in the name of the person you want to transfer call to.
        -The person you want to transfer to will be dialed once you type his/her name.
      6. Hang up the phone.

    • How Do You Transfer A Call Using The Transfer Button (New Teams Experience)
      (During the transfer, the caller may hear a brief moment of silence prior to the person you transfer the call to picking up)  
      1. While within a call, you can initiate a call transfer by clicking on the Transfer button located on the phone.
      2. Utilize the on-screen keyboard to find the person you are transferring the call to and select their name or type in their extension.
      3. The call will be transferred.
      4. Hang up the phone.

    • How Do You Transfer A Call Using The Consult Option
      (Consult is a brief introduction to the person you are transferring the call to. During the transfer, the caller may hear a brief moment of silence prior to the person you transfer the call to picking up)
      1. A call comes in and you want to transfer it to your colleague.
      2. On the screen, select the ellipses “….”.
      3. Select “transfer."
      4. Select “consult first."
      5. On the screen you will be prompted to search for people:
        -Type in the name of the person you want to transfer call to.
        -The person you want to transfer to will be dialed once you type his/her name.
        -Music will be played for the caller you put on hold, while you are consulting to transfer.
      6. Once you receive the OK from your colleague:  select the icon on top right of your screen “the one with the phone and volume symbols.”
      7. You will be prompted on the screen, Confirm Transfer, select “OK.”
      8. You will see on your screen “call transferring to the xxxx."
      9. You will see on your screen confirmation that the call was successfully transferred:  “transferring call successful.”

    • How Do You Forward All Calls To A Contact Or Number
      1. On the phone, touch the initials located towards the top right corner of the phone.
      2. Tap Settings.
      3. Enable Call Forwarding.
      4. Scroll down to Ringtones.
      5. Tap Forward to field and then select Voicemail, Contact or number, or Deligate.
      6. When prompted, add the desired number or contact name.
      7. Repeat steps 1 to 3 and choose to disable call forwarding to end this feature.


    • How To Add People To A Call Already In Progress
      1. With a call already in progress, touch the People Icon located towards the bottom left of your phone.
      2. Touch the Add People link on your phone, towards the top of your phone screen.
      3. Search the directory for the name of the person you wish to add to the call or enter a phone number to add that person to the call.
      4. Once the person or persons are selected, touch the Check Mark located towards the top right of the phone.
      5. This will add all parties to the conversation.